Refund policy

 

PART II: REFUND, RETURN, AND EXCHANGE POLICY

In Compliance with R.A. 7394 (Consumer Act of the Philippines)

1. THE "NO RETURN, NO EXCHANGE" POLICY PROHIBITION

In strict compliance with Title III, Chapter III of the Consumer Act of the Philippines (R.A. 7394) and DTI implementing guidelines, Royalcee Premium explicitly rejects the illegal "No Return, No Exchange" policy. Consumers have the absolute legal right to return goods or request a refund under the specific legal mandates outlined below.

2. VALID GROUNDS FOR RETURNS, EXCHANGES, AND REFUNDS

A return, exchange, or refund will be honored if the item purchased from our store meets any of the following statutory criteria:

  • Defective Goods: The product has an inherent manufacturing defect, is damaged upon arrival, or fails to perform its intended function as advertised.

  • Deceptive/Mislabeled Merchandise: The product delivered substantially differs in description, size, color, material, or specification from what was ordered or presented on the online storefront.

  • Wrong Item Delivered: The customer received an item completely different from the order confirmed on their invoice.

3. EXEMPTIONS TO RETURNS AND REFUNDS (CHANGE OF MIND)

Pursuant to DTI regulations, Royalcee Premium is not legally obligated to accept returns, issue refunds, or provide replacements due to a "Change of Mind" (e.g., the customer realized they didn't like the color after receiving the correct item, ordered the wrong size due to their own oversight despite our provided size charts, or found the item cheaper elsewhere). Returns or exchanges due to a change of mind will be subject to sole management discretion and may incur additional restocking and shipping fees.

4. REMEDY HIERARCHY

When a product is proven defective or non-compliant, Royalcee Premium will offer the consumer the following remedies, in order of execution as permitted by DTI regulations:

  1. Repair: If the defect is minor and fixable within a reasonable period, the item will be repaired at no cost to the consumer.

  2. Replacement: If the item cannot be repaired, it will be replaced with an identical product in perfect condition. If an identical product is out of stock, the consumer may choose an alternative item of equal value.

  3. Refund: If repair or replacement is impossible, unfeasible, or if Royalcee Premium cannot provide an alternative within a reasonable timeframe, a full refund of the purchase price will be issued to the consumer.

5. PERIOD OF FILING AND PROCEDURE

To facilitate an orderly validation, customers are requested to inspect their items immediately upon receipt. It is highly recommended that consumers record an unboxing video upon opening the parcel to serve as objective proof of condition upon delivery.

  • Filing Period: Notice of defects or non-compliance must be submitted within thirty (30) consecutive calendar days from the date of physical receipt, satisfying the legal framework for hidden defects.

  • How to File: Contact our Customer Compliance Care at legal@royalceepremium.com with your Order Number, a description of the issue, and photographic/video evidence.

  • Condition of Item: For exchanges or refunds not involving hidden defects, the items must be returned unworn, unwashed, unaltered, and with all original tags, accessories, and packaging intact.

6. COSTS OF RETURN SHIPPING

If the return or exchange is validated as due to a manufacturing defect, mislabeling, or store error, Royalcee Premium will bear all reasonable shipping expenses incurred during the return and replacement process. If the exchange is granted as a goodwill gesture due to a customer oversight (e.g., wrong size selected by customer), the customer shall shoulder all corresponding logistics and shipping fees.